The Mouse Charmers : Digital Pioneers of India
by Anuradha Goyal
Anuradha Goyal has a Master’s Degree in Computer Applications with practical work experience in the IT industry for several years; she has subsequently moved on; She has co-authored the India Innovates series published by CII, and was a Jury Member for the Economic Times Power Of Ideas Contest 2010. Her papers on Business Innovation have appeared in various journals and forums
The digital industry is a nascent industry, with a long way to go, as I have myself noted in my previous articles; the road is long, and we are at the very beginning. We have no idea what works, and what doesnt; essentially we are learning as we go along, making processes, dreaming ideas, charting strategies, monitoring tactical execution as we go along. There are no defined roadmaps, and no study material in an organised format; there are no case studies and previous experiences to go by. We ourselves are the case studies of the future…
And this is precisely what Anuradha has done in what I can only refer to as a landmark in this industry; a first book of what can be called case studies of digital entrepreneurs of India. That there will be others, is beyond question. But this work will be the one that was the first, the one that was to set the ball rolling… and full marks to the author for this!
The focus of the book is to lay before the readers a set of Indian Entrepreneurs who made brands out of their ideas, and became successful in converting an idea into a successful business venture. Given the nascent nature of this industry, the author has further decided not to go too technical on us – whether in terms of technology, or in terms of business jargon and strategies, and has opted to keep it simple.
The net result of this approach is that the reader gets 12 superb analytical case studies, with a relatively short, precise but very meaningful historical précis of what went wrong, what worked, and how the business got to the current status. In addition to this, you get a basic of the technological platform used, as also the difficulties faced and challenges overcome on a strategic front. In addition to these 12, you have a mention of other businesses that didn’t make it to the 12, but are good enough to have done so.
The choice of the 12 cases is the hallmark of the book, as they set to define the digital space into 3 clear logical segments : ECommerce, Content Platforms and Connectors. In simple terms, sites that provide trading facilities, content generation platforms that provide reviews, or other digital content; and thirdly connectors – sites that bring users together in the B2B, B2C or C2C space. This approach serves to clearly define the digital space in our minds, and gives a clear view to the reader as well as gives a defined form with clearly demarcated broad market segments to the nascent space in the digital marketplace.
The book is divided into 3 segments accordingly : ECommerce, Content and Connectors. And, the best part is that there is a concise description of each segment in which the scope and breadth of the segment as well as its emergence and future possibilities find an adequate mention. Again, this serves to clearly define each segment of the market, and gives us a firm and clear idea of the digital marketplace. This is the most important take-away from this book : it will give a firm shape to what was once a shapeless concept, helping to channelise your thoughts and ideas.
The 12 cases are a wide variety, a kaleidoscope, almost – of India; they are so diverse, that they typify our India! Here you will find the story of names you know very well : Flipkart, Shaadi.com, MakeMyTrip, Zomato, Indiblogger. But you will also be surprised to learn of the success of niche sites, or different sites like BigBasket, Caratlane, Games2Win, ImagesBazaar, Chai With Lakshmi, Rang De and Commonfloor, in areas that you would not have thought that the digital marketplace can make inroads… like the unique case of a C2C Microfinance firm on a digital platform! This is a book that will set you thinking of the enormous potential of this new medium will double force, which is the second takeaway from the book.
The way the different cases monetised their offerings, making a financial success of things as diverse as selling online to making money from reviews of restaurants is a real tribute, and a study in ideation, logical application of mind, perseverance and sheer chutzpah. This gives the reader a basic insight into what are the requirements for a person who wants to get into this industry.
But the most important takeaway from the book is the marriage of the online with the offline; the old with the new; and the brick and mortar with the click. In each and every case, the way the offline gels in with and strengthens the online is the most vital learning. Be it the stunning efforts of Team Zomato who collected those hundreds of menus initially, or be it the dedication of Team ImagesBazaar who personally compiled the photographs to start off, every case has an offline presence in terms of hard work, and dedication, or in terms of creating and further leveraging a strategic advantage, like logistics.
You get to appreciate and understand the stunning level of effort required to create a running business; you get to understand how they went about building it up brick by brick; looking at the strategy, the technology, the market, the customers, the monetisation, the failures, the marketing of the products – be it advertisement or be it the core product, This is a book that covers most aspects of business, creating a complete picture and business case in front of the reader. All in all, rated 5 stars!